When customers are dissatisfied with purchases from Amazon.co.uk, they can return the products to our warehouses for a refund. On your reports, these purchases are identified as returns. When the purchase is not from Amazon.co.uk but from a third-party vendor, depending on their policy, customers may receive refunds but not necessarily have to return the products. As we only know that a refund has taken place, we identify these purchases as refunds.
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